FAQ

 

ARE THE ITEMS DELIVERED INTO GIFT BOX?

Each jewel is supplied with its box and its shopping bag, both branded GINETTE NY, and with a certificate of authenticity.

 

CERTIFICATE OF AUTHENTICITY

A certificate of authenticity is automatically delivered with any ordered item. Kindly be aware that in case of return or exchange, the certificate of authenticity will be required.

 

IS IT POSSIBLE TO DELIVER MY ORDER OUT OF FRANCE?

The deliveries are available for  the following countries :

Germany,Austria,Belgium,Bulgaria,Cyprus,Croatia,Denmark,Spain,Estonia,Finland,France,Hungary,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Nederlands,Poland,Portugal,Romania,The United Kingdom,Slovakia,Slovenia,Sweden.

 

PRECIOUS METALS, PEARLS AND GINETTE NY STONES

Ginette NY jewelry are manufactured with 18 carat rose and white gold.

Pearls and gemstones are real stone and natural pearls. Diamonds are HSI quality.

 

ARE THE CERAMIC JEWELS  BREAKABLE?

Provided as the hardness of a diamond, the ceramic is one of the hardest and the most resistant material. It withstands stripes, chemical attacks and the time effects.

 

ARE THE GINETTE NY JEWELS GUARANTEED?

GINETTE NY jewels are under warrantee for a period of one year.

 

WHERE IS IT POSSIBLE TO FIND A GINETTE NY OFFICIAL DEALER?

The brand is sold on all five continents through an exclusive selection of concept stores, high-hand department store and fine jewelers. You can locate your nearest boutique on our store locator.

 

EXTENSIONS AND ADJUSTMENTS TO SIZE

For most of the gold necklaces, bracelets and rings, extensions are possible with additional fees . For ceramic items, size adaptations are not possible.

For any further information, kindly refer to one of our customer service.

 

CUSTOM-MADE ITEMS

www.ginette-ny.com  does not produce nor design individual orders.

 

HOW TO RETURN OR EXCHANGE?

For any request of return or exchange, please refer you to Returns section in My account,

or contact the customer service department : contact@ginette-ny.com – Tél : +33 1.69.86.58.30