GINETTE NY jewelry is made of 18 carat rose and white gold as the case may be. Pearls are natural pearls and gemstones are all real. Diamonds are HSI quality. Ceramic is of the highest quality and resistance. It is crash tested and withstands scratches, discoloration and wear.
Yes. Each item comes in a signature GINETTE NY box.
Yes. Each item comes with a certificate of authenticity.
No…. We chose to offer online a selection of our most popular pieces. For any other GINETTE NY pieces you should contact our retail store by email at firstname.lastname@example.org or by phone at 1-212-627-3763
No. We do our best to give the best representation of the real size of the item as we can, but it is not necessarily to scale. Each item’s exact measurements are part of its description. Should you need any further information regarding the size of a particular piece please contact us at email@example.com and we will gladly answer your questions.
Items sold on line are available. If a specific item were not to be available a message to contact our retail store would appear. Our trained retail sales assistants will be able to assist you with placing your order for the item or the size of your choice.
GINETTE NY rings are offered in a variety of sizes. Please refer to our size guide. Available sizes will appear on your screen upon item selection. Should you need a different size please kindly contact us at firstname.lastname@example.org.
ginette-ny.com accepts payment the following credit cards: Visa, Mastercard, American Express, Discover and Paypal.
Sales tax on online purchases is charged when the jewelry is shipped to a New York address. The current sales tax rate is 8.875%.
You can always check the status of your order by signing in to My account and then selecting the option My Orders.
You can modify or cancel your order at any time within 24 hours of placing your order. Please email us email@example.com. If you wish to cancel your order we will process your cancellation by issuing a refund. All refunds will be issued to the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing time between payment providers. If you wish to modify your order we will advise you on the best way to do so.
Simply try to log-in and Click on the Forgot my password link. Enter your email address and we will send you a link to reset your password. You may later change the password to your liking as per the instructions below.
Sign in to My account and click on Account Dashboard to see your information. Click on Account Information then click on Change Password in order to change your password. Click on Address Book to change or add a billing or shipping address, Click Save when you are finished and the changes you have made will now be securely saved to your profile.
We want you to be completely in love with your GINETTE NY jewelry. If you were not satisfied with your purchase just return it unworn, in its original packaging, and accompanied by its certificate of authenticity and the original sale receipt within 14 calendar days of receiving your order. Please follow the simple steps below in order to return your GINETTE NY purchase:
For your security please return your item with an insured courier (i.e. FedEx, UPS). Red Luxury Inc. is not responsible for the cost of returning items nor is it responsible for items damaged or lost in transit. Should you elect to get a refund, please note that all refunds minus the shippingare issued to the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing time between payment providers. Sale items are final sale and non returnable.
ginette-ny.com ships within the 48 contiguous states. Shipping to Puerto Rico and Hawaii is available but will be subject to special pricing. We do not ship to APO/FPO or P.O boxes. Please contact us at firstname.lastname@example.org for more information. Just click on your preferred shipping option and then click on the Update Total button and the shipping cost will be added to your Total.
2nd day $25
next day $50
Orders are processed within 2-3 business days of being received pending credit card verification. Orders placed after 2PM will be considered as ordered the next business day (this excludes Saturdays, Sundays and Holidays). ginette-ny.com will contact you with a follow-up email should we need additional identification for credit card verification.
Items sold on line are in stock. In case of any delay we will contact you promptly by phone or email. Please allow for processing time and shipping time based on your selection at check out and you will have the total estimated turnaround time. Should you need to receive your order by a specific date and time please kindly contact us at email@example.com. We will be able to advise you more specifically. Additional fees may apply.
NO, unfortunately we do not offer giftcards on ginette-ny.com. Should you be interested in purchasing a gift certificate please contact our retail store directly. GINETTE NY Jewelry bar 172 West 4th street New York, NY 10014 Phone: +1-212-627-3763 firstname.lastname@example.org
We will repair any item purchased through ginette-ny.com. We may not be able to repair older pieces if components needed for the repair are unavailable. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please follow the simple steps below in order to get your GINETTE NY piece repaired:
For your security please return your item with an insured courier (i.e. FedEx, UPS).
Repairs costs will be determined on a case by case basis depending on the nature of the repair. We will contact you with a quote before proceeding with the repair. Repairs are processed within 4-10 weeks from the date when they are received. All repairs must be shipped with the original receipt of purchase. It is the customer’s responsibility to be shipping the piece back to Red Luxury Inc. at their own cost. Luxury Jewelry Brands America, Inc. will ship the repair back to you at its own cost. Red Luxury Inc. is not responsible for items damaged or lost in transit.
Most of our necklaces are offered with a sizing ring at 16” for 17” necklaces, and 18” for 19” necklaces. Our chain bracelets are either adjustable or also come with an extra sizing ring at 6” for a total length at 7”.
Should you want a different length we can replace it on a case by case basis. Please contact us at email@example.com for more information. Unfortunately ceramic pieces cannot be adjusted.
GINETTE NY pieces are under warranty for any manufacturing default for 1 year from the date of purchase provided your jewelry has been worn under normal circumstances, was not altered, accidentally broken or damaged, nor exposed to any chemicals. Please contact us at firstname.lastname@example.org with any question regarding your warranty. You will need to provide your original sales receipt, packaging and certificate of authenticity. Red Luxury Inc. reserves its right to determine whether an item can be repaired free of charge under the warranty or at the customer’s cost as per GINETTE NY Repair Policy.
GINETTE NY jewelry is made of 18k gold. Please take care wearing your jewelry and try to avoid contact with perfume and lotions so you can enjoy it for a very long time.
Carefully store your jewelry in its signature GINETTE NY box provided with your order. It is specifically designed to prevent your GINETTE NY chains from getting tangled and will keep your jewelry shiny for a long time.
Gold pieces will get slightly scratched as you wear them. This is part of the normal wear and tear of your jewelry and will give the piece its particular character.
We recommend cleaning GINETTE NY jewelry with a polishing cloth.
Most of the stones we use are natural gemstones therefore they may vary in shape, size and color. Inclusions can be seen in natural gemstones and is part of their beauty. Please be aware that most gemstones do not stand the force of cleaning agents, polishing cloths or ultrasonic cleaners.
Yes, GINETTE NY operates its own retail store in the West Village of New York City
172 West 4th street
New York, NY 10014
GINETTE NY is sold on five continents through an exclusive selection of concept stores, department stores and fine jewelers. You can find a GINETTE NY authorized retailer near you by visiting our store locator.
BY PHONE: +1-212-627-3763
HOURS OF OPERATION: Monday-Friday 12PM-6PM EST
BY EMAIL: email@example.com
Red Luxury Inc.
172 West 4th Street
New York, NY 10014